HughesNet®

Getting Started FAQs

What is satellite Internet service?

Satellite Internet service is available everywhere, even in areas with slow DSL and where fiber and cable options will not reach. With satellite Internet, the signal is sent from a satellite to a satellite dish mounted on your property, which connects to a modem inside. The modem includes Wi-Fi so that your phone, computer and other Wi-Fi devices...
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What makes HughesNet Gen5 different?

HughesNet® is America’s #1 choice for satellite Internet service with over 1 million subscribers. HughesNet Gen5 is the breakthrough satellite Internet service that gives you more of everything you want: fast speeds, no hard data limits, and built-in Wi-Fi. And it’s available even in areas with slow or no high-speed Internet options! HughesNet Gen5...
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How fast is HughesNet Gen5?

HughesNet Gen5 is fast with 25 Mbps download and 3 Mbps Upload speeds, and is available to anyone, anywhere, coast-to-coast. It’s also available in Alaska and Puerto Rico.

What can I do with satellite Internet service?

Satellite Internet service brings high-speed Internet to areas where fiber and cable options are unavailable. You can chat, email, stream video clips, visit your favorite social media sites, work from home, and connect your children to their distance learning programs.

Which plan should I choose?

HughesNet offers a suite of satellite Internet plans to meet your needs and your budget. If you are a light Internet user, choose the 10 GB plan. Our 20 GB plan is ideal for small families who enjoy moderate Internet usage. If you work from home or have children who need to frequently access online resources, our 30 GB plan is best for you. Our 50...
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Expanded
Yes

*Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

Disclaimer

**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

††If you exceed your monthly plan data, you will experience reduced speeds, typically 1-3 Mbps, until the next billing cycle.

§Streaming is optimized with video streams at DVD quality (up to 480p). For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. 3 times is based on average HD bit rate of 3.6 Mbps vs. DVD quality at 1.1 Mbps.

Transfers of an existing telephone number are not always available.